We are here to help! It’s important to us that your trip to Mill Gate is hassle free, so we provide a range of services to help.

Customer Services

WH Business Concepts

Customer Services is located on Minden Parade, next to Yates & Suddell Opticians. Why not ask us about the FREE kiddy cab hire, lost and found property or if you simply require assistance.

Opening Hours

  • Mon - Sat 9am to 5.30pm
  • Sunday 10.30am to 4.30pm
  • Bank Holiday 10.30am to 4.30pm

Some store opening times vary, please visit the individual store pages before you make a special journey.


Kristy Williams - Mill GateThe Centre Manager is

Kirsty Williams
T 0161 763 4593

To speak to a member of the Mill Gate team call 0161 763 4593 or email


For information on career opportunities at Mill Gate stores, please visit our jobs page.

Toilets & Baby Changing

Public, Disabled Toilets and baby changing facilities are located on Minden Parade opposite Leckenbys Tea Rooms. Open 9am to 5.30pm Monday to Saturday and from 10.30am to 4.30pm on Sunday.


The Mill Gate have 3 Defibrillators located at Customer Service, Schorndorf Square and The Mall

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Accessibility Interactive Video


Disabled Parking is provided in our car park; we have 24 spaces on the ground level and 9 on level 3. See our Parking Information.

Manual Wheelchairs can be hired from Shopmobility located outside Union Arcade entrance. A limited number of manual wheelchairs are also available from the Customer Services on Minden Parade. A £3 hire charge will be given to Shopmobility. Two forms of identification are required.

Motorised Wheelchairs and walking frames can be hired from Shopmobility on Minden Parade (outside Union Arcade entrance). Two forms of identification are required.

Purple Tuesday

Every Tuesday morning from 9am the centre will host a quiet hour where all music is turned off, enabling those who have autism, to enjoy a more peaceful shopping experience.

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Mill Gate Car Park is located next to TJ Hughes. Entry is off Angouleme Way and via Rochdale Road.

With Park Mark accreditation, the 540 space car park also has :-

  • 33 disabled parking spaces (24 at ground level and 9 on level 3)
  • 30 parent and toddler spaces (20 at ground level and 10 on level 3

Opening hours:

  • Mon - Sat 7am - 5.30pm
  • Sunday 10am - 4.30pm

The car park is closed and locked at 6.30pm (Mon - Sat), 5.30pm (Sunday) and 5.30pm (Bank Holiday).

  • 0 - 1 hour £1.20
  • 1 - 3 hours £2.10
  • 3 - 4 hours £2.50
  • 4 - 5 hours £3.00
  • 5 - 6 hours £5.00
  • Over 6 hours £10.00
  • Sundays & Bank Holidays (All day) £1.00

Customer Helpline

Please get in touch with us if you need help on any matter.

Call our Customer Helpline: 0161 763 4593

Email us:

Free WiFi

Free Wi-Fi is available throughout the Centre.


Pharmacies can be found in Boots on The Mall and IQ Pharmacy on Princess Parade.

Disability Confident

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